Customer Policy

• Cancellation policy
• Refund Policy
• Return Policy
• Exchange policy
• Privacy policy
• Terms & Conditions
• Shipping policy

CANCELLATION POLICY

1. Order Cancellation Timeframe: Customers can cancel their orders within a specific timeframe. Specify the time limit, such as 24 hours, from the time of placing the order. Any cancellation requests made after this timeframe may not be accepted.

2. Cancellation Process: Customers must contact the customer support team via email or phone to request order cancellation.

3. Eligibility for Cancellation: Orders can be canceled if they have not been shipped or if the packaging process has not started. Once the order is in transit or has been dispatched, cancellation may not be possible.

4. Refund Policy: If a cancellation request is approved within the specified timeframe and the order has not been shipped, the customer will be eligible for a full refund. Refunds will be processed using the original payment method within 7-10 business days.

5. Non-Cancellable Orders: Some orders may be non-cancellable, such as custom-made or personalized items. (if any) and will not be eligible for a refund

6. Pre-Order Cancellations: For pre-order items, customers can cancel their orders within 15 days before the launch.

REFUND POLICY

1. Eligibility for Refunds: Customers may be eligible for a refund under the following circumstances:
a. Defective or Damaged Products: If the received product is defective, damaged, or significantly different from the description or images provided, customers can request a refund.
b. Order Cancellation: Refunds will be provided for canceled orders within the specified cancellation timeframe (as mentioned in the cancellation policy).
c. Incorrect Size or Fit: If the product received does not fit or match the specified size, customers may be eligible for a refund or exchange.
d. Non-Delivery: If the ordered item is not delivered within the promised timeframe or does not arrive at all, customers can request a refund

2. Refund Process: To initiate a refund, customers must follow these steps:
a. Contact Customer Support: Customers should reach out to the customer support team via email or phone to request a refund. Provide clear contact details on your website or in the order confirmation email.
b. Provide Order Information: Customers should provide the necessary order details, including the order number, product name, and a brief description of the issue.

3. Refund Methods: Refunds will be processed using the original payment method. the expected timeframe for refund processing is 7-10 business days after the item has been returned & received by us.

4. Condition of Returned Products: If the customer is required to return the product, it should be in its original condition with all tags, labels, and packaging intact.

5. Non-Refundable Items: Some items may be non-refundable, such as custommade or personalized products, intimate items.

6. Shipping Costs: Additional shipping cost occurred due to the return/exchange will be deducted during before the refund is processed.

RETURN POLICY

1. Eligibility for Returns:
a. Defective or Damaged Products: If the received product is defective, damaged, or significantly different from the description or images provided, customers can request a return.
b. Incorrect Size or Fit: If the product received does not fit or match the specified size, customers may be eligible for a return or exchange.
c. Change of Mind: We understand that sometimes a product may not meet your expectations. If you change your mind about a purchase, you may be eligible for a return under certain conditions.

2. Return Process:
a. Contact Customer Support: To initiate a return, customers should contact our customer support team via email or phone within 7 days of receiving the product.
b. Provide Order Information: Customers must provide the necessary order details, including the order number, product name, and a brief description of the issue or reason for the return.
c. Return Authorization: Our customer support team will guide you through the return authorization process. Depending on the situation, customers may be required to return the product or provide photographic evidence of the issue.
d. Packaging and Condition: Returned products should be in their original condition with all tags, labels, and packaging intact. Please ensure that the items are unworn, unused, and in resalable condition.

3. Non-Returnable Items:
a. Hygiene and Personal Use Items: For hygiene and safety reasons, certain items such as undergarments, swimwear, and earrings may not be eligible for return unless they are defective or damaged.
b. Non-Returnable Accessories: Some accessories, such as hats, hair accessories, and certain jewelry items, may not be eligible for return unless they are defective or damaged.

4. Return Shipping Costs:
a. Defective/Damaged Products: If the return is due to a defective or damaged product or an error on our part, we will bear the return shipping costs.
b. Change of Mind: If you are returning a product due to a change of mind, you may be responsible for the return shipping costs.

5. Refund or Store Credit:
a. Refund Method: Once the returned product is received and inspected, we will initiate the refund using the original payment method or provide store credit as per your preference.
b. Refund Timeframe: The time it takes for the refund to reflect in your account may vary depending on your payment provider. We will make every effort to process refunds promptly.

6. Exchange Policy:
a. Size or Fit Exchange: If the product does not fit or match the specified size, customers may request an exchange. Please contact our customer support team for guidance on the exchange process.

EXCHANGE POLICY

1. Eligibility for Exchanges:
a. Incorrect Size or Fit: If the product received does not fit or match the specified size, customers may be eligible for an exchange.
b. Defective or Damaged Products: If the received product is defective, damaged, or significantly different from the description or images provided, customers can request an exchange.

2. Exchange Process:
a. Contact Customer Support: To initiate an exchange, customers should contact our customer support team via email or phone within 7 days of receiving the product.
b. Provide Order Information: Customers must provide the necessary order details, including the order number, product name, and a brief description of the issue or reason for the exchange.
c. Return Authorization: Our customer support team will guide you through the exchange authorization process. Depending on the situation, customers may be required to return the product or provide photographic evidence of the issue.
d. Packaging and Condition: Returned products should be in their original condition with all tags, labels, and packaging intact. Please ensure that the items are unworn, unused, and in resalable condition.

3. Size or Fit Exchange:
a. Size Chart: Please refer to our size chart provided on the product page to ensure accurate sizing before making a purchase.
b. Size Exchange Availability: Exchanges for a different size may be subject to availability. If the requested size is not available, we will provide alternative options or offer a refund/store credit as per your preference.
c. Return Shipping Costs: Customers are responsible for the return shipping costs associated with size or fit exchanges.

4. Defective or Damaged Product Exchange:
a. Product Verification: Once the returned product is received and inspected, we will verify the defect or damage.
b. Exchange Availability: If the product is confirmed to be defective or damaged, we will initiate an exchange for the same product, subject to availability. If the exact product is not available, we will provide alternative options or offer a refund/store credit as per your preference.
c. Return Shipping Costs: We will bear the return shipping costs for exchanges due to defective or damaged products.

5. Non-Exchangeable Items:
a. Some items, such as custom-made or personalized products, may not be eligible for exchanges. These items will be clearly indicated on the product page or during the checkout process.

6. Changes to the Exchange Policy:
a. We reserve the right to modify or update the exchange policy at any time. Any changes will be communicated to customers through our website, email, or social media channels.

PRIVACY POLICY

At White Label we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect:
a. Personal Information: When you visit our website, make a purchase, or create an account, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information.
b. Browsing Information: We may also collect non-personal information such as your IP address, browser type, operating system, referral source, and pages visited to enhance your browsing experience and analyze trends.

2. How We Use Your Information:
a. Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
b. Account Management: If you create an account with us, we use your information to manage your account, including order history, preferences, and saved addresses.
c. Marketing and Promotions: With your consent, we may use your contact information to send you promotional offers, newsletters, and marketing communications.
d. Website Improvement: We may use browsing information to analyze trends, track user interactions, and improve our website’s performance, functionality, and user experience.
e. Legal Compliance: We may collect and disclose your information as required by law or to comply with legal obligations, enforce our policies, or protect our rights, property, or safety.

3. Information Sharing and Disclosure:
a. Third-party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you.
b. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
c. Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, or protect our rights, property, or safety.

4. Data Security:
a. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
b. Despite our efforts to safeguard your information, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Choices and Rights:
a. Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails or by contacting us directly.
b. Access and Update: You may access and update your personal information by logging into your account or contacting us directly.
c. Data Removal: You may request the deletion of your personal information, subject to certain exceptions as permitted by law.

6. Third-party Links:
a. Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites.

7. Children’s Privacy:
a. Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you are under 13, please do not provide any personal information on our website.

8. Changes to This Privacy Policy:
a. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us: a. If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us at [contact email or address].

By using our website or making a purchase from us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

TERMS & CONDITIONS

These Terms and Conditions (“Terms”) govern your use of the website and your purchase of products from White Label (“Company”, “we”, “us”, or “our”). By accessing or using the website, you agree to be bound by these Terms. Please read them carefully before proceeding with any purchases.
1. Agreement to Terms: a. By accessing or using the website, you agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the website or to products or services offered through the website.

2. Products and Orders:
a. Product Descriptions: We make every effort to accurately display the colors, features, specifications, and descriptions of the products available for purchase. However, we do not guarantee that the product descriptions or other content on the website are accurate, complete, reliable, current, or error-free.
b. Pricing and Availability: All product prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice. We also reserve the right to limit the quantities of any products or services that we offer.
c. Order Acceptance: Your placement of an order constitutes an offer to purchase the products ordered. We may accept or decline your order for any reason, at our sole discretion. If we are unable to fulfill your order, we will notify you and issue a refund.
d. Account Responsibility: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.

3. Payment and Billing:
a. Payment Methods: We accept various payment methods, including credit/debit cards, PayPal, and other payment options as indicated on the website.
b. Billing Information: By providing your payment information, you represent and warrant that you are authorized to use the payment method and that the billing information you provide is accurate and complete.
c. Order Confirmation: Upon successful payment, you will receive an order confirmation email. Please review the order confirmation and contact us immediately if there are any discrepancies.

4. Shipping and Delivery:
a. Shipping Methods: We offer various shipping methods, including standard and expedited shipping, as indicated during checkout.
b. Delivery Estimates: Delivery times are estimates and are not guaranteed. We are not responsible for any delays caused by carriers, customs clearance, or other factors beyond our control.
c. Shipping Address: You are responsible for providing accurate and complete shipping addresses. We are not liable for any delays or losses resulting from incorrect shipping information provided by you.

5. Returns and Exchanges:
a. Return Policy: Please refer to our Return Policy for information on returns and exchanges, including eligibility criteria, return process, and refund options.
b. Non-Returnable Items: Some items may not be eligible for return or exchange, as indicated in our Return Policy.

6. Intellectual Property:
a. All content, including but not limited to text, graphics, logos, images, and software, on the website is the property of the Company or its licensors and is protected by copyright, trademark, and other intellectual property laws.
b. You may not reproduce, modify, distribute, display, perform, or use any content from the website without our prior written consent.

7. Limitation of Liability:
a. To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your use of the website or any products purchased from us.
b. In no event shall our aggregate liability exceed the total amount paid by you for the products purchased from us.

8. Indemnification:
a. You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, expenses, damages, and losses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of the website or violation of these Terms.

9. Governing Law and Dispute Resolution:
a. These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.
b. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof shall be resolved through arbitration administered by [Arbitration Provider], in accordance with its rules and procedures.

10. Changes to Terms:
a. We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on the website. Your continued use of the website after the posting of the revised Terms constitutes your acceptance of such changes.

11. Contact Information:
a. If you have any questions, concerns, or feedback regarding these Terms, please contact us at [Contact whitelabel555@gmail.com].

By accessing or using the website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the website or make any purchases from us.

SHIPPING POLICY

Prosperio Technologies Pvt. Ltd (“we and us”) is the operator of Whitelabel.co.in. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General Shipping Terms:
1. All independent designers/brands ship orders directly from their respective offices, packaged with care and shipped through our logistics partner (Shiprocket).

2. Once an order is placed, customers receive a confirmation email and our designers aim to dispatch your order as soon as possible. In most cases your order should be at your doorstep within 7-10 business days.

3. Once your order is dispatched you will receive a notification from our end and a tracking number that is valid on the allotted courier company’s website for you to track.

4. All customers are responsible for providing a full valid shipping address and correct contact details to reach out. White Label won’t and can’t be held liable for loss of shipment due to incorrect details.

5. Deliveries are to be expected between Monday-Friday during normal business hours (excluding national and state holidays). Our partners will attempt to deliver your goods a maximum of 2 times. If a customer is still unreachable then the shipment is returned back to the designer directly or to whitelabel555@gmail.com Any further shipping attempts will incur an additional charge.

6. Any delays or an extended delivery time quoted by the shipping partner is their responsibility and not of White Label. However, you can reach out to us on help whitelabel555@gmail.com and we will be glad to assist for a quick resolution.

7. If your goods are damaged in-transit while shipping, please reach out to us by raising a support ticket from your White Label profile or reach out to us at help whitelabel555@gmail.com, be sure to attach clear images of the damage and we’ll be happy to assist you.